We are committed to your satisfaction. Returning a product can be stressful on customers, so we’re here to help you get it right the first time. Our talented product experts are available to help you select the right product for your needs and application. We encourage you to take advantage of our expertise before making your purchase.
Special Orders: Special Orders are a big part of our business. Our sales professionals will make every effort to help you select the perfect furniture that you envision. Special Orders require a 20% deposit before they are placed with the manufacturer. By their unique and personalized nature, we cannot alter or cancel a Special Order after 3 days from the date of sale. Special Order items cannot be returned unless authorized by the manufacturer.
Damaged or Defective Products: We unwrap and inspect all our furniture before delivery. Please Contact Us as soon as possible if you discover a problem and we will do our best to rectify it. Warranties vary by manufacturer. We will not charge for warranty/repair/replacement services for 1 year from delivery. After 1 year, service call/labor/part shipping and handling charges apply. Most of our products include a one-year parts and labor warranty. In all cases, Slims Furniture is strictly bound by the terms of the manufacturer's warranty. Most often, manufacturers require furniture to be repaired locally if possible. See your product literature or speak with one of our product experts for details.
The length of time until we receive a Special Order is beyond our control. Delivery will then be scheduled. We will hold furniture in our warehouse for up to 6 months if need be; requires 20% down payment and 5% payment per month.
Product(s) damaged during delivery are eligible for exchange at no charge to you. Product(s) will be delivered by one of our delivery teams for all local deliveries; Feel free to call us for our local delivery area. Upon delivery, inspect your product for damage. If the product is damaged, you have the right to refuse the delivery. We will contact you to schedule another delivery. Freight delivery policy varies based on the manufacturer.
Warranty exchange: The customer is responsible for the transportation of the item, or you can hire Slims to transport the item for you. After the manufacture warranties expire, Slims offers repair services with charges based on labor and parts cost/shipping charges.
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